Course FAQs

How do I register for a course? 

Complete the registration process via the AAAM self-service portal and submit credit card payment at the time of registration using the “AIS Course Registration” button below.

  1. You will be prompted to create a profile on the AAAM website to start/complete your registration.
    1. Click “LOGIN” in the top left-hand corner of the AAAM website
    2. Scroll down and click on the green “Create Your Customer Account” button
    3. Follow the directions and fill in all required information

What forms of payment does AAAM accept?

Effective March 1, 2023, AAAM will only accept American Express, MasterCard and Visa credit cards for AIS course registrations. This is the fastest and easiest method of payment as courses fill to capacity quickly.

What if I need to pay by check?

AAAM will honor checks sent for registrations prior to March 1, 2023. We will no longer accept checks after March 1, 2023 (NO EXCEPTIONS)

Where will my course materials be delivered?

Digital course materials are sent to the email address on your AAAM profile. The hardcopy dictionary (if applicable) will be shipped to the address on your AAAM profile. Please note – AAAM cannot ship to PO Box addresses! Please provide a valid shipping address to receive course materials in a timely manner. Include company name and department if applicable. Course materials and logistics are sent out 1-2 weeks prior to the course start date.

What is AAAM’s cancellation policy?

AAAM does NOT issue refunds for any of its courses. If you cancel 30+ days before the beginning of the course, you can either:

  1. Transfer the registration to another participant or
  2. Transfer the registration to another AAAM hosted course taking place within six (6) months of the original course date (Funds will be forfeited if unused within six (6) months of the original course start date)

* All transfers and cancellations will be assessed a one-hundred-dollar ($100) processing fee.
**AAAM will not accept any cancellations, transfers, or substitutions seven (7) days prior to the beginning of the course or after the course has begun.

Who do I contact if I have additional registration questions?

AAAM’s email: